iProperty Agent Packages

• iProperty Agent Packages are available only to agents without an active subscription with PropertyGuru or iProperty.
• Delayed account activation is not permitted.
• All features bundled with the agent packages are valid for 12 months, starting from the account activation date, except for Brickz. Any unused features will be forfeited upon account expiry.
• Agent packages are strictly non-refundable, non-transferable to another agent or owner, and cannot be exchanged for other products.
• iProperty Malaysia reserves the right to change these terms and conditions at any time without prior notice.

Plus All-Access Packages

• The Plus All-Access Packages are available only to agents who subscribe to both PropertyGuru and iProperty at the same time.
• Agents with an active subscription to either PropertyGuru or iProperty are not eligible for the Plus All-Access Packages.
• Delayed account activation is not permitted.
• All features included with the agent packages are valid for 12 months from the account activation date, except for Transaction Insights Lite and Brickz. Any unused features will be forfeited upon account expiry.
• The agent package is strictly non-refundable, non-transferable to another agent or owner, and non-exchangeable for other products.
• PropertyGuru and iProperty Malaysia reserve the right to change the terms and conditions at any time without prior notice.

iProperty Agent Packages/Plus All-Access Packages Early Upgrade: Terms and Conditions

• The Early Upgrade option is not available to customers within the renewal window.
• Early Upgrade is not applicable for subscription downgrades.
• Once the Early Upgrade is formalized, the existing contract will be terminated, and a new contract will be created. Delayed activation of the account is not permitted.
• The upgraded subscription and its subscription credits are valid for 12 months. Carry-over credits from the existing package will expire with the original subscription.
  • In cases of overspent credits, the number of overspent credits will be deducted from the credits in the upgraded package.
  • In cases of underspent credits, the balance will be carried over to the new upgraded package, following a week-based usage treatment.
• Credits with earlier expiry dates will be used first.
• Delayed activation of the upgraded package is not permitted.
• All features included with the upgraded package are valid for 12 months from the account activation date, except for Brickz. Any unused features will be forfeited upon account expiry.
• Please note that package upgrades are currently available within iProperty Agent Packages only. Upgrades from iProperty Agent Packages to the Plus All-Access Package are not available until further notice.
• The agent package is strictly non-refundable, non-transferable to another agent or owner, and non-exchangeable for other products.
• iProperty Malaysia reserves the right to modify these terms and conditions at any time without prior notice.

iProperty Featured Credits Packages: Terms and Conditions

• The purchase of Featured Credits is only available to customers with an active iProperty subscription.
• The minimum purchase requirements determined by iProperty must be met for the purchase of Featured Credits.
• Featured Credits are valid for 12 months from the issuance date. Any unused credits will be forfeited upon expiry.
• Featured Credits are strictly non-refundable, non-transferable to another agent or owner, and non-exchangeable for other products.
• iProperty Malaysia reserves the right to:
  • Use, cancel, or withdraw any postings, advertisements, or listings that contravene the Company’s posting policy.
  • Modify the utilization of package components.
• iProperty Malaysia reserves the right to change the terms and conditions at any time without prior notice.

iProperty Agent Packages/Plus All-Access Packages Renewal: Terms and Conditions

• Renewal is applicable only to agents within the Early Bird, Actual Month, or Actual Month+1 renewal windows.
• The Early Bird renewal window refers to one month before the subscription end month.
• The Actual Month renewal window refers to the month in which the subscription expires.
• The Actual Month+1 renewal window refers to one month after the subscription end month.
• Delayed activation of the renewed package is not permitted, and the renewed package will be activated immediately once the current package expires.
• All features bundled with the agent packages are valid for 12 months from the account activation date, except for Transaction Insights Lite and Brickz. Any unused features will be forfeited upon account expiry.
• The renewed agent package is strictly non-refundable, non-transferable to another agent or owner, and non-exchangeable for other products.
• PropertyGuru and iProperty Malaysia reserve the right to change these terms and conditions at any time without prior notice.