Lead Management: Getting Started

You can find your Lead Management tool within iProperty PRO. Simply log in and click on “Leads” in your navigation bar. 

Your Lead Management tool looks like this:

On this page, you’ll be able to see all your leads. You’ll also be able to view the Lead Quality for each of your leads here.




From your Lead Management tool, you can select any lead. Selecting a lead will open up the ‘lead detail’ page:

Here you’ll be able to view further details about the enquirer, contact the enquirer, or gain access to Lead Insights.


The details of your old leads will be sunset effective 1 February 2024. To retain these details, kindly visit the old lead page and record the relevant information before the sunset date.

From the lead detail page, simply locate these icons near the top right-hand corner. Click your preferred method and start contacting leads.

Simply click on the search bar and enter details such as:

  • Your listing name/address
  • Enquirer name
  • Enquirer phone number

Leads are generated when property seekers or agents click the contact buttons that are available on your listing detail page or your agent profile page.

Leads are generated once property seekers or agents click the contact buttons, however, occasionally, they might not have sent the actual message yet.

Rest assured that property seekers are informed that their details are shared with agents when they click on the contact buttons and that we are constantly working to improve your experience.

Occasionally, leads received might be removed from the Lead Management tool.

Enquirers can choose to withdraw their consent for iProperty to share their information with Agent Partners. In such cases, iProperty will automatically remove any leads from these enquirers.

No, Lead Quality and Lead Insights for each enquirer are independently calculated based on their activity within each platform — PropertyGuru and iProperty Malaysia. There is no sharing of information or cross-platform integration when it comes to Lead Quality and Lead Insights assessment.